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~ORDERING INFO~ |
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New Payment Options! You can now use
index.html without being a
index.html member.
Simply pay via credit card or checking account or mail us a check!
When
will I get my order?
Each description page has estimated personalization and
shipping time. Then we ship USPS.
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1.
How Do I Order Online? |
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2.
How Do I Order By Mail? |
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3.
When will I receive my order? |
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4.
Do you accept International Orders? |
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5.
Do you do Special Requests? |
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6.
What are my Payment Options? |
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7.
What are my Shipping and Handling Charges? |
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8.
What is your Return Policy? |
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9.
What is your
Privacy Policy? |
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10.
How do I contact Customer Service? |
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1. How do I order online?
1. Simply fill out our order form
and click on SUBMIT.
(Each time you click on submit, we
receive a form from you.) Preview & Print for
your records.
2. Then proceed to
ADD TO CART.
Update your quantity if needed.
3. Then
CHECKOUT.
New Payment Options! You can now use
index.html without being a
index.html member.
Simply pay via credit card or checking account! |
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2. How do I order by mail?
1.
We are no longer taking orders by mail since PayPal now accepts
all credit cards and checking account information without being a PayPal
member.
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3. When will I receive my order?
Each description page has estimated personalization and
shipping time. Then we ship USPS. USPS (Priority Mail) usually takes up to 2-4
business days to receive,
depending on where you live. We will
mail you a confirmation email after it is shipped.
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4. Do you
accept International Orders?
Yes we do for "Online
Shopping" only. Fill out order form and email us for a quote for
shipping costs.
Then we will send you an email "Request Money" from
index.html.
Another option is to go
ahead and purchase then wait for a shipping quote. The remainder
will be quoted and sent to you in an email "Request Money" from
index.html. |
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5. Do you
do Special Requests?
If you have an idea for a
customized order,
please let us know your special request,
and we will see what we can do!
We will give
you a quote for the job. Then we
will send you an email "Request
Money" from index.html or you can mail us a check, whichever you prefer! |
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6. What are my Payment Options?
You can pay online by using your
Visa, MasterCard, American
Express, Discovery or E-check (checking acct) or mail
us a check or money order.
Sorry
NO PHONE OR FAX ORDERS. |
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7. What are my Shipping and Handling Charges?
Shipping and Handling is based on weight & packaging.
To see
your shipping charges...
Go to
Online Order Form, Submit, Add to
Cart, Update quantity,
Checkout,
see SHIPPING & HANDLING charge. Then close
screen if you want. |
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8. What
is your Return Policy?
Our policy...
At Amazing Keepsakes, we are committed to your total satisfaction!
Each keepsake is a custom order that has been created just for you!
Your
Responsibility: If you have a special request or made a
mistake on your order form, please let us know at time of order.
If we haven't processed your keepsake yet, we can make your changes!
However, since our keepsakes are personalized, once your keepsake is processed,
all orders are final.
Our
Responsibility:
If your personalized keepsake should arrive
damaged or if we made a mistake on your order, please contact us so we
can replace it as soon as possible!!!
Order Cancellation
Policies…
Orders can be cancelled providing we receive the cancellation notice
before the keepsake has been printed. Please
email
or call us as soon as possible and that you would like to cancel the order. |
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9.
What is your Privacy Policy?
All information is kept strictly confidential. Information supplied by
our customers is used solely for the construction of our keepsakes and
for product updates, when requested. We never sell, share, trade
or give away any names, phone numbers or addresses to any outside
vendors.
No Spamming Policy... Your e-mail address is safe with us. We will not sell our customer list
to anyone. Occasionally, when we have a sale or new products to offer,
we will send a notice to our customers. If you don't wish to receive
these notifications, just let us know. |
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10. How do I contact Customer Service?
For
Customer Service,
email us at
aksales@amazingkeepsakes.com. You should get a response within
2 business days.
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