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~ORDERING INFO~

 
 

New Payment Options!  You can now use index.html without being a index.html member.  Simply pay via credit card or checking account or mail us a check!

 

When will I get my order?  Each description page has estimated personalization and shipping time.  Then we ship USPS.

 
   
     
  1. How Do I Order Online?  
  2. How Do I Order By Mail?  
  3. When will I receive my order?  
  4. Do you accept International Orders?  
  5. Do you do Special Requests?  
  6. What are my Payment Options?  
  7. What are my Shipping and Handling Charges?  
  8. What is your Return Policy?  
  9. What is your Privacy Policy?  
  10. How do I contact Customer Service?  
     
 
 
 

1.  How do I order online?

 

1.  Simply fill out our order form and click on SUBMIT.  (Each time you click on submit, we receive a form from you.)  Preview & Print for your records.

 

2.  Then proceed to ADD TO CART.  Update your quantity if needed.

 

3.  Then CHECKOUT

 

New Payment Options!  You can now use index.html without being a index.html member.  Simply pay via credit card or checking account!

 
 
 
 

2.  How do I order by mail?

 

1.  We are no longer taking orders by mail since PayPal now accepts all credit cards and checking account information without being a PayPal member.

 

 
 
 
 

3.  When will I receive my order?

 

Each description page has estimated personalization and shipping time.  Then we ship USPS.  USPS (Priority Mail) usually takes up to 2-4 business days to receive, depending on where you live.  We will mail you a confirmation email after it is shipped. 

 
 
 
 
  4.  Do you accept International Orders?

Yes we do for "Online Shopping" only.  Fill out order form and email us for a quote for shipping costs.  Then we will send you an email  "Request Money" from index.html.

Another option is to go ahead and purchase then wait for a shipping quote.  The remainder will be quoted and sent to you in an email "Request Money" from index.html.

 
 
 
 

5.  Do you do Special Requests?

 

If you have an idea for a customized order, and we will see what we can do! 

 

We will give you a quote for the job.  Then we will send you an email  "Request Money" from index.html or you can mail us a check, whichever you prefer!

 
 
 
  6.  What are my Payment Options?

 

You can pay online by using your Visa, MasterCard, American Express, Discovery or E-check (checking acct) or mail us a check or money order. 

Sorry NO PHONE OR FAX ORDERS.

 
 
 
  7.  What are my Shipping and Handling Charges?

 

Shipping and Handling is based on weight & packaging.

 

To see your shipping charges...

Go to Online Order Form,  Submit,  Add to Cart, Update quantity,

Checkout, see SHIPPING & HANDLING charge.  Then close screen if you want. 

 
 
 
  8.  What is your Return Policy?

 

Our policy...

 

At Amazing Keepsakes, we are committed to your total satisfaction!  Each keepsake is a custom order that has been created just for you! 

 

Your Responsibility:  If you have a special request or made a mistake on your order form, please let us know at time of order.  If we haven't processed your keepsake yet, we can make your changes!  However, since our keepsakes are personalized, once your keepsake is processed, all orders are final

 

Our Responsibility:  If your personalized keepsake should arrive damaged or if we made a mistake on your order, please contact us so we can replace it as soon as possible!!!

 

Order Cancellation Policies…
Orders can be cancelled providing we receive the cancellation notice before the keepsake has been printed.   Please email or call us as soon as possible and that you would like to cancel the order.

 
 
 
 

9.   What is your Privacy Policy?

 

All information is kept strictly confidential. Information supplied by our customers is used solely for the construction of our keepsakes and for product updates, when requested.  We never sell, share, trade or give away any names, phone numbers or addresses to any outside vendors.

No Spamming Policy... Your e-mail address is safe with us. We will not sell our customer list to anyone. Occasionally, when we have a sale or new products to offer, we will send a notice to our customers. If you don't wish to receive these notifications, just let us know.

 
 
 
  10.  How do I contact Customer Service?

 

For Customer Service, email us at aksales@amazingkeepsakes.com. You should get a response within 2 business days. 

 
 
 
 

 

 

Amazing Keepsakes

Redondo Beach, CA 90278

 

 
 
 
 
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